Account Management
The Account Management function of World Programs is fully dedicated to providing excellence to Customer Service.
Our team is composed of the 8 Regional Directors who are supported by the most experienced local staff located in every market where your business operates.
Because we believe that Multinational Companies have specific needs in terms of credit management operations, we offer a tailor-made solution led by a unique contact, the Program Director. He ensures customer satisfaction and is responsible for the overall management of the World Program.
Overall quality of Account Management is monitored through Key Performance Indicators supported by the operational excellence of our processes (Allianz OPEX methodology) and our unique IT Platform.
Performance of your World Program is reported to you in accordance with a personalized Service Level Agreement, which is consistent across your worldwide operations.
Account management teams responsibilities
- The implementation of the program in all countries covered, ensuring that your local teams are well-trained and comfortable with the credit insurance program
- The elaboration of the Service Level Agreement and the monitoring of our performance on a local or consolidated basis
- The management of any changes required through the lifecycle of the program
- The management of the renewal process of your program in cooperation with your broker
- The quality of the documentation issued, and the management of related compliance issues
- The continuous improvements of processes and IT systems to support your operations
Euler Hermes Group
